FAQ

You don’t need to contact us for this — you can do it entirely by yourself.

Changing your distance, adding a medal or a T-shirt — it’s all possible.

You can change your distance up to 5 minutes before the start of your race.

⚠️ Please note: if someone else registered you, that person must make the changes.

⚠️ PLEASE NOTE:

• Not all options can be changed.
  If medals and/or T-shirts are sold out, you really cannot order more.

• Some options cannot be cancelled, such as charity donations.

• If you downgrade to a shorter distance, you’ll only receive credits if the change is made more than 3 weeks before the event.
  Changes made in the last 3 weeks will not be eligible for credits.

If you want to change your distance or add a product (such as a T-shirt or medal), you can easily do this yourself through your account by following the steps below:

STEP 1

Log in at the top right of this page.

STEP 2

Find your registration in the list of entries.

STEP 3

Click the “Edit options” button — a pop-up window will appear.

STEP 4

You can now change your distance and/or add products.
If you select a longer distance or add a product, you’ll be redirected to the payment page after clicking “Update options”.
Once payment is completed, your registration will be updated.

Note: updating a registration can take a few seconds.
Make sure to click “Update options” and wait until the pop-up confirms that the update was successful.